Shipping Policy
Shipping Policy
Thank you for shopping with Janus! We're committed to providing you with high-quality products and excellent customer service. Please review our shipping and returns policy below.
Shipping Information:
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Processing Time: Orders are typically processed and shipped within 5-8 business days after payment confirmation, excluding weekends and holidays.
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Shipping Methods: We offer various shipping options to suit your needs, including standard and expedited shipping. The available shipping methods will be displayed during checkout.
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Shipping Rates: Shipping rates are calculated based on the weight of your order, destination, and selected shipping method. You can view the shipping cost during the checkout process before making your purchase.
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Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with tracking information, allowing you to monitor the progress of your delivery.
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International Shipping: We offer international shipping to selected countries. Please note that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. Customers are responsible for any additional charges associated with international shipments.
Return & Exchange Policy
Returns and Exchanges:
We want you to be completely satisfied with your purchase from Janus. If for any reason you are not satisfied with your order, you may return eligible items for a refund or exchange within 30 days of delivery.
Eligibility Criteria for Returns:
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Items must be in their original condition, unused, and with all tags attached.
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Returns must be initiated within 30 days of delivery.
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Certain items, such as personalized or final sale items, may not be eligible for return. Please refer to the product description or contact our customer service team for clarification.
How to Initiate a Return:
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Contact our customer service team at janus.excellence@gmail.com to request a return authorization and receive further instructions.
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Pack the item securely in its original packaging, including any accessories or documentation that was included with the product.
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Ship the item back to us using a trackable shipping method of your choice. Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item received.
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Once we receive your return, our team will inspect the item to ensure it meets the eligibility criteria. Upon approval, we will process your refund or exchange as requested.
Refunds and Processing Time: 5-8 business days after return authorization.
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Refunds will be issued to the original payment method used for the purchase.
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Please allow 5-8 business days for the refund to be processed after we receive your returned item. The timing of the refund may vary depending on your financial institution.
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Original shipping charges are non-refundable unless the return is due to a defective or incorrect item received.
If you have any questions or concerns regarding our shipping and returns policy, please don't hesitate to contact us. Your satisfaction is our top priority, and we're here to assist you every step of the way.
Thank you for choosing Janus!